Cancellation policy
Please read through the Cancellation Policy for My Medical Choice before subscribing to our service. If you have any queries, we have a very comprehensive list of FAQs that should answer your questions, or you can contact us for help if you can’t find the information you are looking for.
Cancelling your initial payment
When registering with the My Medical Choice service for the first time, your initial payment can be refunded in full if you cancel within 14 days, as long as you have not downloaded any of the documents from your Account page prior to requesting the refund.
Please note that the regulations for digital downloads are different to other forms of online purchase. This is because you waive your right to cancel your subscription from the time you download any of the documents that are included in the cost of your membership with My Medical Choice.
Please note that these terms do not affect your statutory rights under the Consumer Contracts Regulations 2013.
How do I cancel my annual subscription?
We appreciate that there may be occasions when a member decides our services are not quite right for their needs and they wish to cancel their annual subscription renewal or their current contract.
Annual subscription renewal
For peace of mind, My Medical Choice will send you 2 reminders prior to your annual subscription being due, and we won’t automatically cancel your membership on the date it expires if your subscription has not been paid.
Instead, we offer a very generous 2-month period in which to renew your membership before your account is deleted, plus we send you further reminders to pay one week before your account is due to be deleted, and also the day before we delete the account.
To cancel your annual subscription
If you decide to actively cancel your annual subscription, it can be done easily with just one click. We then allow a further 3 days before deleting your account just in case you change your mind or the account was cancelled in error.
Cancellations and refunds
Members may cancel their annual My Medical Choice membership subscription for a full refund provided they:
- Cancel the contract within 14 calendar days of paying their subscription, and
- Have not used the Safe Blood automated SMS text service, and/or
- Have not used the Safe Blood National Donor Database
Members who cancel their contract before 14 calendar days, but who have used the Safe Blood automated SMS text service, will have the cost of any SMS text services used via the Safe Blood service deducted from their refund plus an admin fee of £10.
Members who cancel their contract after the 14 calendar days cooling off period may be subject to an administration fee of £20 plus the cost of any automated SMS texts used during their period of membership.
Members who have used the Safe Blood National Donor Database service after paying their annual subscription will not be entitled to a refund.
Refunds
Refunds can only be made to the original method of purchase. Refunds to a card account other than the original can only be processed under the following circumstances:
- The original account no longer exists
- The original account details have expired
Please use the Contact Us form on the Contact Us page of the My Medical Choice website to inform us of your wish to cancel your Contract and request a refund.
Jewellery
My Medical Choice provides members with the option to choose from a selection of retailers that sell suitable medical alert jewellery and tags. However, My Medical Choice provides this information solely for our members’ convenience and we have no contractual arrangement with any third party medical alert product supplier, and members are free to purchase their medical alert jewellery from whomever they prefer.
If you have any queries about your medical alert jewellery and tags, you will need to contact the seller you ordered/purchased the product from. When ordering medical alert jewellery and tags from a third party seller, please read the Cancellation Policy of the retailer you have chosen to purchase the product(s) from.
Northern Ireland
At the time of writing, members from Northern Ireland will currently not be able to use the Lasting/Welfare Power of Attorney document due to the limitations of the existing legislation regarding health and welfare in that country. Please consider this issue prior to signing up with My Medical Choice. The My Medical Choice annual subscription – normally £30 per year – is free for the first year ONLY on the basis that the member purchases the full legal document bundle. We do not sell the legal documents separately.